FAQ
Find answers to common questions about ordering, shipping, returns, payments, and customer support.
Orders & Shipping
Q: Where do you ship?
A: We currently ship throughout the United States only.
Q: How much does shipping cost?
A: Standard shipping is $5.00 USD. We also offer free standard shipping on orders over $150.00 USD.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. After dispatch, standard shipping usually takes 4–6 business days. The estimated total delivery time is 5–8 business days.
Q: When will my order be processed?
A: Orders are processed Monday through Friday. Orders placed after 2:00 PM (GMT-05:00) Eastern Time or on weekends and public holidays are processed on the next business day.
Q: How can I track my order?
A: Once your order has been shipped, you'll receive a tracking email. You can also use our Track Your Order page.
Q: When will my tracking information become available?
A: Tracking information usually becomes active within 48 hours after your order has been shipped.
Q: Can I change my order?
A: Yes. Order changes can be requested within 24 hours of placing your order. After that, changes may no longer be possible if processing has begun.
Q: Can I cancel my order?
A: Orders may be cancelled before they enter the fulfillment process. Once an order has been fulfilled or shipped, it cannot be cancelled.
Q: What should I do if my package shows as delivered but I haven't received it?
A: Please contact us by email or live chat first. We'll open an investigation with the shipping carrier. While the investigation is in progress, we recommend checking around your property and with nearby neighbors.
Q: What should I do if my package is lost?
A: Contact us as soon as possible. We'll work with the shipping carrier to investigate the shipment. During this time, we also recommend checking with neighbors or your local carrier.
Returns & Refunds
Q: What is your return period?
A: Eligible items may be returned within 30 days from the date they are delivered.
Q: Can I return an item if I change my mind?
A: Yes. Change-of-mind returns are accepted provided the item is unused, in its original condition, includes the original packaging, tags, and accessories, and has been approved for return.
Q: Who pays for return shipping?
A: We provide a prepaid return label for defective, damaged, or incorrect items. For change-of-mind returns, customers are responsible for the return shipping cost.
Q: Do you offer exchanges?
A: No. We do not offer direct exchanges. If you need a different item, you may return an eligible product and place a new order.
Q: What items cannot be returned?
A: Used or worn caps and hats, items damaged after delivery, items without their original packaging or tags, gift cards, sale items (where applicable), and personalized products are not eligible for return.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 24 hours of delivery and include your order number along with clear photos of the item and its packaging.
Q: How long does a refund take?
A: Approved refunds are processed within 10 business days after the returned item has been inspected. Your payment provider may require additional time to post the refund.
Q: What if my refund hasn't arrived?
A: Please check with your payment provider first. If you still need assistance, contact our support team.
Payments & Support
Q: What payment methods do you accept?
A: We currently accept PayPal and Venmo.
Q: Is my payment information secure?
A: Payments are processed through secure third-party payment providers. We do not store complete payment information on our servers.
Q: Do I need an account to place an order?
A: No. Customer accounts are not required to place an order.
Q: How can I contact customer support?
A: You can contact us by email at support@ovencaps.shop, through our live chat, or by using our Contact Us page.
Q: Do you offer live chat?
A: Yes. Live chat is available 24 hours a day, 7 days a week.
Q: Where can I find your store policies?
A: You can view our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service for more information.
Need More Help?
If you couldn't find the answer you were looking for, please visit our Contact Us page.
Email: support@ovencaps.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
Live Chat: Available 24 hours a day, 7 days a week
Email Response Time: Within 24–48 business hours