Questions, answered clearly.

Wovencaps currently ships to delivery addresses throughout the United States.

Standard Shipping costs $5.00 USD for qualifying orders below $150.00 USD.

Orders of $150.00 USD or more qualify for Free Standard Shipping.

Normal processing takes approximately 1-2 business days.

Wovencaps business days are Monday-Friday.

The daily cutoff is 12:00 PM GMT-05:00. Orders placed after the cutoff may begin processing on the next business day.

Estimated transit after shipment is approximately 4-6 business days.

The typical total estimated delivery timeframe is 5-8 business days, including processing and transit.

Delivery dates are estimates and are not guaranteed arrival dates.

Yes. Tracking information is provided after shipment when it becomes available.

You can review available shipment information on our Track Order page.

Contact Wovencaps as soon as possible if an address correction is needed.

Address changes cannot be guaranteed after fulfillment or shipment begins.

Eligible return requests must be submitted within 35 calendar days from delivery of the item.

Contact Wovencaps before mailing merchandise back.

Email support@wovencaps.shop with your order number and the reason for the return.

We will provide the applicable return instructions.

For an eligible preference, style, color, buyer-remorse, or other non-defective return, the customer arranges and pays return shipping by mail.

Wovencaps does not provide a prepaid label for normal non-defective returns.

Contact Wovencaps first with your order number, a description of the issue, and photographs when useful.

If Wovencaps confirms the issue and requires the product to be returned, Wovencaps provides a prepaid return label electronically and covers the return-shipping cost.

No. The restocking fee for eligible returns is 0%.

No. Wovencaps does not accept exchanges.

Complete the applicable return process and place a separate order for another available product or option.

If an eligible return is approved after receipt and inspection, Wovencaps processes the applicable refund within 7 business days.

Approved refunds are issued to the original payment method. Your payment provider may require additional time before the refund appears in your account.

No. The Wovencaps business address should not automatically be used as the return destination.

Contact Wovencaps first and follow the return instructions provided for your order.

Wovencaps operates in United States Dollars (USD).

PayPal is an available payment method.

Additional payment options may appear through Shopify checkout depending on availability for the transaction.

The methods displayed during checkout are the methods available for that checkout session.

Any applicable tax is calculated and displayed during checkout.

Review the payment information entered and follow any instructions displayed by Shopify checkout or the applicable payment provider.

If the issue continues, you may need to contact your payment provider.

Wovencaps is an online headwear store. The current catalog includes hats, baseball caps, snapback styles, adjustable caps, and other headwear shown on our active product and collection pages.

Product pages show the currently published product images, options, pricing, availability, and available product information.

Cancellation requests should be submitted within 24 hours of placing the order.

Cancellation cannot be guaranteed after fulfillment or shipment has begun.

Product appearance, including color, may vary slightly depending on screen, device, lighting, and display settings.

Email is our preferred contact method.

Email: support@wovencaps.shop

You can also use our Contact Us page.

Monday-Friday
9:00 AM-4:00 PM
GMT-05:00

Yes. Live chat support is available during business hours.

Email inquiries are normally answered within 24 hours during business days.