Return & Refund Policy
This Return & Refund Policy explains the conditions for returning eligible items, requesting refunds, and understanding the return process. Please read this policy carefully before submitting a return request.
Return Window
You may request a return within 30 days from the date your order is delivered.
Return requests submitted after the 30-day return period may not be accepted.
Eligible Returns
Returns may be accepted in the following situations:
- The item arrived damaged.
- The item is defective.
- You received the wrong item.
- You changed your mind and the item meets all return eligibility requirements.
Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original tags, labels, and accessories.
- Be accompanied by proof of purchase or the order number.
Returns that do not meet these conditions may not be approved.
Return Authorization
Before returning any item, you must obtain return authorization from our customer support team.
To request a return, please contact us at support@ovencaps.shop or through our live chat. Once your request has been reviewed and approved, we will provide return instructions along with the return shipping address.
Please do not send items back without prior authorization, as this may delay or prevent the processing of your return.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
- If the return is due to our error (such as a defective, damaged, or incorrect item), we will provide a prepaid return shipping label.
- If the return is for a change of mind or personal preference, the customer is responsible for the return shipping costs.
Restocking Fees
We do not charge any restocking fees for approved returns.
Exchanges
We do not offer direct exchanges.
If you would like a different item, you may return an eligible product in accordance with this policy and place a new order separately.
Non-Returnable Items
The following items are not eligible for return:
- Caps or hats that have been worn, used, washed, or altered after delivery.
- Items damaged after delivery due to misuse or improper care.
- Items returned without their original packaging, tags, or included accessories.
- Personalized or custom-made caps or hats (where applicable).
- Gift cards.
- Sale items, where applicable.
Refund Process
After your returned item is received, it will be inspected to verify that it meets the requirements of this policy.
If your return is approved, your refund will be issued to your original payment method. If the return does not meet our return requirements, we will notify you of the outcome.
Refund Timeline
Approved refunds are processed within 10 business days after the returned item has been inspected.
Depending on your financial institution or payment provider, it may take additional time before the refunded amount appears in your account.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
- Check your bank account or PayPal/Venmo account.
- Contact your payment provider or financial institution, as processing times may vary.
- If you still require assistance, contact us at support@ovencaps.shop.
Lost Return Shipments
We recommend using a shipping service that provides tracking information when returning your item.
If your return shipment is lost in transit, you may be asked to provide the tracking number so we can assist in reviewing the shipment with the carrier.
Refused Deliveries
If an order is refused at delivery and returned to us, any applicable shipping charges or carrier fees may be deducted from the refund where permitted.
Order Cancellations
Orders may be cancelled before they enter the fulfillment process.
Once an order has been fulfilled or shipped, it can no longer be cancelled. For shipping information, please review our Shipping Policy.
Contact Information
Business Name: Wovencaps
Business Address: 4944 Turnberry Ln, Columbus Georgia 31909, United States
Email: support@ovencaps.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
Email Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
Live Chat: Available 24 hours a day, 7 days a week
Email Response Time: Within 24–48 business hours
For additional assistance, please visit our Contact Us page. You may also find helpful information on our FAQs page and review our Payment Policy.