WOVENCAPS / RETURNS & REFUNDS

35 days. Clear returns.

Eligible return requests can be submitted within 35 calendar days from delivery of the item.

Start a Return →

RETURN WINDOW 35 calendar days

Starting from delivery of the item.

RESTOCKING FEE 0%

No restocking fee on eligible returns.

EXCHANGES Not accepted

Return and place a separate order.

REFUND PROCESSING Within 7 business days

After an eligible return is received and inspected.

RETURN ELIGIBILITY

Before you send it back.

01 Within the window

Submit the return request within 35 calendar days from delivery of the item.

02 Condition

Merchandise should remain substantially in the condition received and should not be altered, misused, excessively worn, or customer-damaged.

03 Included items

Original packaging, tags, accessories, and included materials should be returned where applicable.

04 Valid order

The purchase must be identifiable as a valid Wovencaps order.

NON-DEFECTIVE / BUYER REMORSE

Customer-paid return shipping.

For an eligible change of preference, style, color, buyer-remorse, or other non-defective return, the customer arranges and pays the return shipment by mail.

Contact Wovencaps first.
Follow the return instructions provided.
Package the item appropriately.
Choose a suitable shipping service.
Pay the return-shipping charge.
Keep the return tracking information.

No prepaid label for non-defective returns

DAMAGED / DEFECTIVE / INCORRECT

Contact us before returning.

If an item arrives damaged, defective, or incorrect, contact Wovencaps before sending it back.

Provide the order number.
Describe the issue.
Provide photos when useful.
Wait for return instructions.

Confirmed issue + return required = prepaid label provided electronically

RETURN METHOD / BY MAIL

Six clear steps.

01 Contact us

Send your order number and reason for return.

02 Receive instructions

Wait for the applicable return instructions.

03 Prepare the item

Package eligible merchandise appropriately.

04 Ship by mail

Use the return method described in your instructions.

05 Inspection

Wovencaps reviews the returned merchandise after receipt.

06 Refund

Approved refunds are processed within 7 business days.

CUSTOMER RESPONSIBILITY

You handle

Contacting Wovencaps before returning.
Following the provided instructions.
Packaging merchandise appropriately.
Paying non-defective return shipping.
Keeping return tracking information.

WOVENCAPS RESPONSIBILITY

We handle

Reviewing the return request.
Providing return instructions.
Reviewing defective or incorrect-item claims.
Providing a prepaid label for confirmed applicable issues.
Inspecting returned merchandise.
Processing approved refunds.

REFUND PROCESSING 7 BUSINESS DAYS

AFTER RECEIPT + INSPECTION

Approved refunds go back to the original payment method.

If an eligible return is approved after receipt and inspection, Wovencaps processes the applicable refund within 7 business days.

Your payment provider may require additional time before the refunded amount appears in your account.

Refunds are processed in United States Dollars (USD).

EXCHANGES

No exchanges

Wovencaps does not accept exchanges. Complete the applicable return process and place a separate order for another available product or option.

RETURN ADDRESS

Contact first

Do not automatically send merchandise to the Wovencaps business address. Contact us first and follow the return instructions provided for your order.

CANCELLATION

24 hours

Cancellation requests should be submitted within 24 hours of placing the order. Cancellation cannot be guaranteed after fulfillment or shipment begins.

NEED RETURN HELP?