Payment Policy

This Payment Policy explains how payments, order totals, shipping charges, taxes, failed payments, cancellations, and refunds are handled when purchasing from Wovencaps.

Store Currency

Wovencaps operates in United States Dollars (USD).

Product prices, shipping charges, applicable taxes, discounts, and order totals are displayed in USD during checkout.

Checkout

Orders are completed through Shopify checkout.

Customers should review the products, quantities, shipping information, payment details, and final order total before submitting an order.

Available Payment Methods

PayPal is an available payment method.

Additional payment or accelerated checkout options, including options such as Venmo where available, may be displayed through Shopify checkout depending on the customer's device, location, account eligibility, and checkout availability.

The payment methods displayed during checkout are the methods available for that transaction.

Payment Authorization

When an order is submitted, the selected payment provider may authorize, verify, or process the payment information provided by the customer.

An order may not proceed normally if payment authorization is declined, incomplete, or otherwise unsuccessful.

Payment Security

Payment information is processed through Shopify checkout and the applicable payment provider.

Customers should not send complete payment credentials, passwords, security codes, or other sensitive payment information to Wovencaps by email, live chat, or contact form.

Order Total

The final amount shown at checkout may include:

Product prices.
Shipping charges.
Applicable taxes.
Applicable discounts.

Customers should review the complete order total before submitting payment.

Shipping Charges

Standard Shipping costs $5.00 USD for qualifying orders below $150.00 USD.

Orders of $150.00 USD or more qualify for Free Standard Shipping.

The applicable shipping charge is displayed during checkout.

Taxes

Any applicable tax is calculated and displayed during checkout.

If no tax is applicable or being collected for a particular transaction, no separate tax charge will appear.

Declined or Failed Payments

If a payment is declined or unsuccessful, customers should review the payment information entered and follow any instructions displayed by the payment provider or checkout.

If the issue continues, the customer may need to contact the applicable payment provider.

Pending Payments

Some payment providers may temporarily display a transaction as pending while authorization or processing is completed.

Payment status and posting times may depend on the applicable payment provider.

Duplicate or Unexpected Charges

If you believe you were charged more than once or notice an unexpected transaction related to an order, contact Wovencaps with your order information so the transaction can be reviewed.

You may also need to contact your payment provider if the issue relates to authorization or account posting.

Order Cancellations

Cancellation requests should be submitted within 24 hours of placing an order.

Cancellation cannot be guaranteed after fulfillment or shipment has begun.

Refunds

Refund eligibility is governed by the Wovencaps Return & Refund Policy.

If an eligible return is approved after it is received and inspected, Wovencaps processes the applicable refund within 7 business days.

Refund Method

Approved refunds are issued to the original payment method used for the transaction.

Refunds are processed in United States Dollars (USD).

After Wovencaps processes a refund, the applicable payment provider may require additional time before the refunded amount appears in the customer's account.