Privacy Policy

This Privacy Policy explains how Wovencaps may collect, use, disclose, and protect personal information when customers visit our website, place an order, contact customer service, request a return or refund, or otherwise interact with our online store.

Information You Provide

Depending on how you interact with Wovencaps, information you provide may include:

Name.
Email address.
Billing address.
Shipping address.
Order information.
Product selections.
Payment-related transaction information.
Messages sent through email, live chat, or contact forms.
Return, refund, cancellation, or customer-service information.
Photos or other information voluntarily provided when reporting a damaged, defective, or incorrect item.

Information Collected Automatically

When customers use the Wovencaps website, certain technical information may be collected automatically through Shopify, cookies, and related technologies.

This information may include:

Device type.
Browser information.
Internet Protocol address.
Approximate technical location information.
Pages visited.
Website interactions.
Technical performance and security information.

How Information Is Used

Wovencaps may use information for purposes such as:

Processing and managing orders.
Completing checkout transactions.
Providing shipping and tracking information.
Responding to customer-service requests.
Handling returns, refunds, and cancellation requests.
Reviewing damaged, defective, or incorrect-item reports.
Maintaining and improving website functionality.
Preventing fraud, misuse, or security problems.
Meeting legal, regulatory, or operational obligations.

Shopify

The Wovencaps online store is operated using Shopify.

Shopify provides technology used for the storefront, checkout, order processing, and related ecommerce functions.

Information submitted through the store may therefore be processed by Shopify as necessary to provide these services.

Payment Information

Payments are processed through Shopify checkout and applicable payment providers.

Wovencaps does not ask customers to send complete payment credentials, passwords, or security codes through customer-service email or contact forms.

Shipping and Tracking

Information necessary to process, ship, and track an order may be made available to service providers involved in order fulfillment, shipment, or tracking.

Customers can access available shipment information through the Wovencaps tracking page.

Customer Service Communications

If you contact Wovencaps, we may retain the information you provide so we can review and respond to your inquiry and maintain appropriate records relating to the request.

Returns and Refunds

Information submitted in connection with a return or refund request may be used to verify the order, review eligibility, provide return instructions, inspect a claim, process an approved refund, or communicate with the customer.

Cookies and Similar Technologies

The website may use cookies and similar technologies for functions such as maintaining the shopping experience, remembering settings, supporting checkout, improving website performance, and protecting the site from misuse.

Browser settings may allow customers to limit or control certain cookies, although disabling some cookies may affect website functionality.

Analytics and Website Performance

Wovencaps and its ecommerce service providers may use technical information to understand website usage, diagnose problems, improve performance, and maintain the security and operation of the store.

Marketing Communications

If Wovencaps offers optional marketing communications and a customer chooses to subscribe, the contact information provided may be used for those communications.

Customers may use the unsubscribe method included in applicable marketing messages.

Service Providers

Wovencaps may share information with service providers only as reasonably necessary to operate the store and provide customer services.

These may include providers supporting ecommerce hosting, checkout, payment processing, shipping, tracking, website operation, security, and customer communications.

Legal and Security Disclosures

Information may be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect customers or the business, investigate suspected fraud, enforce applicable terms, or protect website and transaction security.

Data Retention

Information may be retained for as long as reasonably necessary for order administration, customer service, returns, refunds, accounting, dispute resolution, security, and applicable legal or operational requirements.

Information Security

Reasonable measures are used through the ecommerce platform and applicable service providers to protect information.

However, no internet transmission, storage system, or electronic service can be guaranteed to be completely secure.

Privacy Rights and Choices

Depending on applicable law and the customer's location, customers may have rights concerning certain personal information, such as requesting access, correction, or deletion.

To submit a privacy-related request, contact Wovencaps using the email address below.

Wovencaps may need to verify a request before taking action.

Children

The Wovencaps store is intended for general online shopping and is not designed to knowingly solicit personal information from children for independent purchases.

Third-Party Links

The website may contain links to third-party services or websites.

Wovencaps is not responsible for the privacy practices of independent third parties, and customers should review the privacy information provided by those services when appropriate.