Shipping policy
This Shipping Policy explains how orders are processed, shipped, tracked, and handled after dispatch. Please review the information below before placing your order.
Shipping Destinations
We currently ship throughout the United States only. At this time, we do not offer international shipping.
Shipping Costs
All orders are processed in USD.
- Standard Shipping: $5.00 USD
- Free Standard Shipping on orders over $150.00 USD.
Shipping charges are calculated and displayed during checkout before your order is completed.
Order Cut-Off Time
Our daily order cut-off time is 2:00 PM (GMT-05:00) Eastern Time (US & Canada), Monday through Friday.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Processing takes place Monday through Friday, excluding public holidays. During periods of increased order volume or circumstances beyond our reasonable control, processing may take slightly longer.
Transit Time
Once your order has been shipped, standard delivery generally takes 4–6 business days.
Delivery times are estimates and may vary depending on your location and carrier operations.
Estimated Delivery Time
The estimated total delivery time is approximately 5–8 business days, including both processing and transit time.
Please note that these are estimated timeframes and are not guaranteed delivery dates.
Business Days
Our business days are Monday through Friday, excluding public holidays. Orders are processed only during these business days.
Shipping Carriers
Orders may be delivered using one of the following carriers, depending on the shipment and destination:
- USPS
- UPS
- FedEx
- DHL
The carrier used for a shipment is selected based on operational requirements and cannot be chosen during checkout.
Order Tracking
Tracking is available for all shipped orders.
Once your order has been dispatched, a shipping confirmation email containing your tracking information will be sent. Tracking information typically becomes active within 48 hours after shipment.
You may also monitor your shipment through our Track Your Order page.
Order Changes and Cancellations
Order modifications may be requested within 24 hours of placing your order.
Orders may be cancelled before they enter the fulfillment process. Once an order has been fulfilled or shipped, it can no longer be modified or cancelled.
For additional information regarding cancelled orders or eligible returns, please review our Return & Refund Policy.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, please contact us first by email at support@ovencaps.shop or through our live chat.
We will open an investigation with the shipping carrier on your behalf. While the investigation is underway, we recommend checking around your property, with household members, building management, or nearby neighbors to determine whether the package was received on your behalf.
Any resolution will depend on the outcome of the carrier's investigation.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If you notice an error after placing your order, contact us immediately within 24 hours. Address changes can only be made before fulfillment begins.
If a shipment is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Shipping Delays
Although we work to process and ship orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, peak shopping periods, public holidays, or other unforeseen transportation issues.
We appreciate your patience if these situations affect your delivery schedule.
Lost Packages
If you believe your shipment has been lost, please contact us as soon as possible by email at support@ovencaps.shop or through our live chat.
We will initiate a carrier investigation and assist throughout the process. While the investigation is in progress, we also recommend checking with neighbors, your local carrier office, or other safe delivery locations where your package may have been left.
Any available resolution will be determined after the carrier completes its investigation. Please also refer to our Return & Refund Policy for additional information.
Damaged Packages
If your order arrives damaged, please notify us within 24 hours of delivery.
To help us review your request, please include:
- Your order number.
- Photos of the damaged product.
- Photos of the shipping packaging.
- A brief description of the damage.
Each report is reviewed individually before an appropriate resolution is determined.
Contact Information
Business Name: Wovencaps
Business Address: 4944 Turnberry Ln, Columbus Georgia 31909, United States
Email: support@ovencaps.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
Email Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
Live Chat: Available 24 hours a day, 7 days a week
Email Response Time: Within 24–48 business hours
If you need additional assistance, please visit our Contact Us page.